People are fucking shitheads during the holidays.
(Legal yaddayadda- My opinions are my own, they do not reflect that of my employers, company, or any of the other employees involved in this situation.)
I'm copy pasting this from a Sbux message board I post on, things that need more explaining will be in brackets.
Had a customer the other day that couldn't wait less than 45 seconds to be helped.
I had just gotten off work, I set my partner drink [free post-work bev] in the line and walked around customer side. In that 2 seconds it took me to walk around, a man appeared.
D was on bar and B was ringing, D had a bit of a line, so B was picking up CBS [frappuccinos/cold drinks] drinks as is our custom. D sees the guy standing there greets him with a smile, says B will be right over to ring him up. (ET: 7 seconds)
B turns from a frappuccino she's making, also greets him. (ET: 15 seconds)
Customer: "Look, I'm just getting a coffee, I've been here for who knows how long." (20.)
B: "Alright, I'm going to be right over, I just need to get some ice in this and put it in the blender." (27.)
B presses "blend", turns around "So what size coffee would you--" (30.)
"FUCK THIS." *storms out of lobby, yells from mall entrance to store* "BITCH!"
Customer proceeds to talk loudly just outside the doors to someone about how "Someone's gonna get fired because they wouldn't fuckin' get me a cup of coffee!" blahblah, carrying on.
Me: "B, did you hear what he said?"
B: "No, what?"
Me: "He's gonna get you fiiiiiired!"
B: "Good. Luck."
(It is at this point that I will let you know that B is the manager.) [Also, this guy comes in all the time and has always been kind of a toolbag, but Jesus.]
A customer (the one who ordered the frappuccinos) at the Hand-off Plane pipes up at this point, "For the record, I thought you were very nice to him."
This was the second day in a row of two incidents in which B had been the "cause" of one of those "I'M DONE WITH THIS PLACE FOREVER!" rants. All for doing what we're supposed to.
People are nuts lately.
Fin.
